03 Virtual PBX Features Comparison
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03 Virtual PBX
National phone presence charged at local call rates.
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03 Virtual PBX Features

Comprehensive Call Handling and Call Management

PhonePresence 03 Virtual PBX has the extensive features of a hardware PBX system but without the costs of installation and maintenance.

The features available with PhonePresence 03 Virtual PBX are dependant on the edition. Comparing the Call Centre, Corporate Switchboard and Small Business Editions:

Feature Categories

Capacity
Call Handling
Voicemail
User Control
System Administrator Control

Capacity

 Call Centre Corporate Small Business
Users 1 - 9999 1 - 9999 1 - 5
Groups (Departments) 1 - 9999 1 - 9999 1 - 8
VoIP Softphones 1 - 9999 1 - 9999 1 - 5
Use of PhonePresence with Existing Inbound Connections  
Inbound Direct Dial Numbers for Users 1 - 9999 1 - 9999 1 - 5
Active Target Phone Numbers per User 8 + VoIP Number 8 + VoIP Number 4 + VoIP Number
Simultaneous Calls 60 30 30
Call Recording Retention Time 3 Month Standard 3 Month Standard  

Call Handling

 Call Centre Corporate Small Business
Greeting Message
Departmental Selection Menu
Personnel Selection Menu
Automated Attendant (Dial Extension Number)
Customizable IVR Trees  
Inbound and Outbound Call Recording  
Call Transfer Advice
Call Reject Option (Answering Machine Detection)
Call Queuing to Departments
Flexible Call Queuing Reassurance  
Call Queue Monitor / Wallboard    
Queue Position Announcements  
Jump from Queue Options  
Overflow Queues and Groups  
ACD Distribution Patterns  
Skills Based Routing    
Agent Status Monitor / Wallboard    
SMS and Email Missed Call Alerts  
Caller Number Routing and Messaging Optional  
Voice Noticeboard    
Transfer to Landlines
Transfer to Mobiles
Transfer to VoIP Phones
Group Simultaneous Ringing Optional  
Call Blending    
Screen Popping    
Hold Caller (Mute)
Music on Hold
Transfer Caller to Other User or Dept.
Auto Timer for Night, Lunch, Weekend Modes
Holiday Timers  
PIN Controlled Access  
Dynamic Route Selection for Failover  
Call Scripting / Data Capture Optional    
Database Integration Optional    

Voicemail

 Call Centre Corporate Small Business
Departmental Mailboxes 1 - 8
Personal Mailboxes 1 - 5
Customized Greetings
Automated Voicemail Transfer (Users)
Automated Voicemail after Too Long in Queue (Depts)
Time of Day / Calendar Voicemail
SMS Paging of New Messages
Web Access to Messages  
Email Forwarding of Messages as Attachments
Dial in to Retrieve Messages
New and Saved Messages
Time and Date of Message Arrival
Multi-Part Messages / Data Capture    

User Control

 Call Centre Corporate Small Business
Phone Web Phone Web Phone Web
Log in/out of Numbers
Log in/out of Groups      
Access Voicemail Messages
Record Voicemail Greeting and Name
Change Numbers (e.g. Mobile Number)      
Create Temporary Login Number
View Recent Missed and Received Calls      
Send SMS to Users and Groups      
Change Password      

System Administrator Control

 Call Centre Corporate Small Business
Phone Web Phone Web Phone Web
Agent Activity Reports          
Agent Activity Monitor PC Based        
Call Monitoring (Optional)          
Conversation Recording    
Override Auto Timer
Change Timer Settings      
Record System Messages
Administer Groups and Members      
View Inbound Call Traffic Reports      
View Outbound Call Traffic Reports
(from VoIP Phones)		      
Change Control Panel Visual Settings      
Change User Details and Passwords      

For further information on 03 Virtual PBX please call 0333 332 0000 or contact X-on.