X-on Virtual PBX Clients
A small sample from the X-on's PhonePresence Virtual PBX client roster:
Client Testimonials
Hotel World needed to source a cost effective virtual switchboard with the ability start processing calls to their new hotel booking service quickly and without compromise on features. They wanted to retain their existing landline telephone numbers to receive calls for staff based at their busy London office and call centre but the service also needed to allow seamless caller transfers to other sites.
"X-on recommended PhonePresence, a hosted virtual switchboard service which can target any telephone, anywhere, as a virtual extension. X-on also supplied a range of Geographic and Non Geographic numbers as part of the solution. No specialist phone system equipment was installed at the London call centre which meant Hotel World had none of the expensive capital equipment outlay usually associated with call centre call processing systems."
"PhonePresence has all the features of a highly specified call centre phone system including Conversation Recording. The Web and Phone interfaces allow Mari Ross, Operations Manager, to administer her Call Centre efficiently. Real time web views are projected onto a widescreen TV for agents and other staff to see live queue status and statistics which enhances agent performance. The PhonePresence infrastructure is hosted at X-on's data centres in Suffolk and London and includes 24 hour maintenance. Because this service is outsourced, and based at 2 locations, Disaster Recovery features are, in effect, built in."
"X-on and Hotel World look forward to a continued successful partnership with Hotel World adding more features and agents to their PhonePresence service as their business grows."
Business Development Director
The Barn have been busy selling software to System Builders and Resellers for many years.
Pascal says "Having contacted PhonePresence from a top google hit I was immediately impressed by the sale's team's professionalism and knowledge. I had an idea of what a vpbx could do, but with their help we were quickly able to create a very professional system. The company as a whole are quick to instigate any whim you might have and are confident enough to offer sensible recommendations."
"The online admin tool is continually being updated and improved and of course there's easy telephone access to all options."
"We've had wonderful feedback from our customers and most believe we're a whole lot bigger!"
Pascal Wheelerwww.thebarn.co.uk
Vetfone provide a national 24-hour helpline for pets, answered by qualified veterinary nurses. Vetfone use PhonePresence Call Centre with outbound 'click to call' functions.
"Vetfone™ are Europe's leading provider of Veterinary advice services. Vet Nurses take calls 24/7 about a variety of pet problems from worried pet owners. The urgent nature of our work required us to think very seriously about who was providing our lines and telephone services."
"X-on have proved over the last 2 years that they can deliver both a financially acceptable solution and also the quality and availability of service to what is in fact an emergency service. On the rare occasion things aren't right, they react professionally. They seem to be the right size to both deliver serious products and prices whilst keeping management and key staff available to their customers."
Managing Director
Vetsdirect Ltd.
www.vetfone.co.uk
Fleewinter is an upmarket villa and apartment rental business with a network of specialist consultants finding holiday accommodation in South Africa, the Caribbean and Sri Lanka for demanding clients.
"The PhonePresence virtual switchboard is perfect for the multi-office environment where consultants are often on the move but need to keep very close to clients to provide the sort of service they require for their all important holidays. The ability to log in and out collect messages via email is invaluable and despite being a relatively small business the PhonePresence team have given us excellent support during set up and the ongoing operation."
www.fleewinter.co.uk
Xrisk Consulting develops innovative approaches to project and programme management that dramatically out-perform traditional techniques.
"Xrisk has been using X-on's PhonePresence service and I have been very happy with the features and performance of the product. The support and sales staff were helpful in identifying my requirements and developing the right set-up for my business. Initial number selection and set up was very fast, and the web based management interface makes customisation very easy."
"I anticipate that the fees for the PhonePresence service will be more than recouped by avoiding the need to invest in larger premises to support business growth. I have experienced no downtime or loss of service, and emails are always promptly answered."
"Probably the best thing about the system is that I spend very little time thinking about it - the system seamlessly and reliably connects my dispersed team and the customer sees a single, professional interface."
Business Development Manager
www.xrisk.co.uk
Website Critic are specialists in website analysis and performance measurement.
Website Critic chose PhonePresence to provide them with a professional virtual switchboard service.
"We needed a professional, cost effective telephone service and PhonePresence offered the ideal solution. Now even when I'm busy on the phone, I know that the service is answering and processing calls professionally and if necessary putting them through to voicemail so that I can return the call later."
"I can redirect my contact number easily through the web interface, so that the service can call my mobile if I'm out of the office and when I answer, an automatic announcement tells me where the call has come from, and which menu option they chose so I can answer the call accordingly."
www.websitecritic.co.uk
For further information on 03 Virtual PBX please call 0333 332 0000
or contact X-on.
